|
About money back guarantee:
 If
you are not satisfied with the product in any way, you can return
within 7 working days from date of delivery ( as evidenced by
postal stamp or courier receipt). Please make sure the returned
item is in original condition with all original packing and content.
Please note that postage and banking charges involved (if any)
are not refundable, and if the return item is not in original
condition, 10-30% restocking fee applies (Please understand we
have to sell it as 2nd hand at much lower price).
About our user's forum
We fully acknowledge the right for the customers to know the
technology and our products, and to exchange their views with
each other. We have set up a few topics related to the our products,
any people can join free and leave their comments. New topics
can also be posted. Click
to see our forum.
Return procedures
Within warranty period (generally one year unless otherwise stated),
you can return for replacement or repair if the item does not
function properly. In either case please first Email support/a/allcam.biz
(please replace "/a/" with "@"
to avoid spammer), with the following details:
- The Invoice /Sales Receipt Number
- The item description
- Your computer operation system if applicable such as Window
XP
- A detail description of the fault, try give as much detail
as possible, for example: "The portable hard drive is listed
under Device Manager --> Disk Drive
and Universal Serial Bus Controllers (as USB
mass storage device), however no drive letter was shown
in My Computer ...", please note simply mention
"faulty" or "not working" does not help.
- Your desired action, such as "Replacement", "Replacement
with xxxx", and "Refund" (only available from
7 days from delivery & package is in original condition)
- After we replied you back via Email giving you instructions
to return, you need to make a copy of the Email and send it
along with the faulty item to Allcam Returns at the address
shown above.
Credit / debit card security issue
 Our
online secure payment centre is powered by Worldpay, a name trusted
all over the world. Your card details are only visible to the
secure server of Protx and no human ( including us ) have no access
to the card details. In addition we do not store your card details
on the server, your details will be erased by the server automatically
once a transaction is completed, so you are still completely safe
from hacker attack or server malfunctioning.
Leave online comments
You may also click
here to leave your comment online, for webmasters wish to
exchange links, go to our link
exchange page.
Testimonial
117. Shinco SDP-2001 12" DVD by Karl Oraha on 17/03/2006
I just received the DVD and it is working great.
The Picture, Sound, and Features are outstanding.
I want to personally Thank You for all your help and the Great
Customer Service you presented. I have already recommended the
DVD player and Allcam to a friend and will recommend both the
DVD player and Allcam to anyone in the market for DVD players.
Again thank you very much for all your help ...
116. Lilliput 858GL-80TV by Paul Lock on 01/03/2006
Lilliput 8" LCD TV arrived all working great. fantastic
value. many thanks, happy customer.
115. Fast RMA Service by Ray Evans on 27/02/06
My Screen on my Shinco 6820 failed after 2 months. I emailed
Allcam at 7.15pm and got a response at 10.30pm same day giving
details of where to send the equipment. The equipment was received
by Allcam repaired the same day and dispatched back to me on the
same day. Excellent service from a company that obviously cares
about its customers. Vary rare these days.
114. Fast Warranty Service by Matthew Hopkins on 27/02/2006
... Thank you for dealing with my warranty return so promptly.
When buying over the internet, I have always been concerned about
what will happen if I need to return the item purchased for repair
or replacement under warranty. This is the first time I have had
to do this and so expected the worst but boy was I wrong to do
so. I followed the process you describe on your site and then
sent the item to you as instructed on Tuesday last week. I could
not believe it when the replacement turned up at my home on the
Thursday. I am extreemly impressed by the efficiency of your service.
I have told people about your website and the excellent prices
- I can now tell them about the excellent warranty support as
well ...
113. One Touch Portable Drive by Nigel Jesty on 21/2/2006
... Great little device. Backup's a doddle.
Ordered Sunday, delivered Tuesday. Brilliant Service...
112. Lilliput TV by Eddie Parry on 21/2/2006
Excellent service and support.
Delivery in 2 days, then when I couldn't understand how to tune
it, they responded to an e-mail enquiry within 4 hours on a Sunday
evening! Highly recommended ...
111. Shinco SDP-1250 10" DVD player by IFFY ZAYEE on
19/2//2006
Thank you very much for your excellent service, the goods arrived
next day as promised.
My daughter is thrilled with her dvd player and i am very impressed
too. The only problem was threr should have been 2 headphones
but these were missing..but she has headphones from her ipod which
work.
Once again many thanks, i will use you again soon, as i have 3
other children whom i am sure will be pestering me for thier very
on machine! ...
... more testimonials ...
|
